Collaborated cross-functionally to determine learning solutions and drive implementation of onboarding training program for the Microsoft Customer Engineer. Utilized focus groups of important stakeholders to create user personas and develop a learner journey where new employees can easily access materials and be customer ready within 90 days while supporting a growth mindset an entire year after hire.
MY ROLE I worked with project owners, mangers and subject matter experts to align executive business goals with clear onboarding steps and training materials. Initiated learner and manager interviews to gain valuable insights to build a learner persona and learner journey to easily navigate learner progress and share with managers. Designed and implemented email templates and communication plan for a 30, 60, 90 day to a full year onboarding path.
Designed, curated and executed synchronous and asynchronous training, including instructor-led, blended, collaborative community and mentor based onboarding activities. Utilized technology and experts to create relationships and conversations giving new hires access to in-depth, relative information and community that supports them in their new role as a Customer Engineer.
RESULTS Delivered a clear onboarding path aligned with business goals. Communicated with the executive team, trainers and learners a clear path for onboarding. Executed communications, delivered live, virtual and community based training, including survey, assessments and manager reviews to assure the Customer Engineer is prepared for success.
EXAMPLES
Designed icons with the new Microsoft brand, email templates, and Interactive Training Presentations
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